Shipping Policy

For your convenience, we use the most reliable carriers suitable to your location to deliver your package in the shortest time. Shipping charges are automatically calculated based on your selected method of shipment when placing an order.

The method of shipment you choose does not necessarily mean you will receive your order within the specified number of days. Please note that we count from the day we ship and not from the day you place your order. However, we guarantee that we attend to our customers on a first come first serve basis.

Most orders placed by 1:00 PM PST will ship the same business day. Please take note that we do not ship on Saturdays, Sundays and Holidays. Certain restrictions may apply and some products might not qualify for the same shipping. The following issues may delay the delivery of your package:

• Incorrect shipping address
  
• Shipping address does not match billing address
  
• Payment delay or credit card verification issues
  
• Carrier failure to deliver (i.e. severe weather conditions)
  
• Limited stock on hand
  

Although we ship to most areas served by our carriers, FedEx, UPS and DHL are unable to deliver to PO Boxes, FPO and APO addresses. We are also unable to ship to international locations and outside the 50 United States. We currently deliver only to addresses within the United States. We are unable to ship packages to international addresses.

Tracking your order: Once your order has shipped, you'll receive an e-mail providing you with a tracking number you can use on the carrier's website to track your order. You can also locate your tracking information by logging into the My Account or Order Status section of our website. High Tech Electronics.com ships from several different warehouse locations and packages may arrive separately. To check order status and confirm if the other items you ordered are in transit, please log in to My Account or Order Status section of our website.

You may track your package from the following carriers after you have obtained a tracking number:

FedEx: (800) 463-3339

UPS: (800) 742-5877

DHL: (800) 225-5345

If the tracking information shows the order has been delivered, please be sure to check around the exterior of your home. Drivers may leave a package in a variety of places, including garages, porches, or with building managers and neighbors.

If the tracking information shows your order has been returned to sender, please contact High Tech Electronics.com via e-mail. There are several reasons why a delivery attempt may have been unsuccessful and High Tech Electronics.com will be able to work with you as soon as we are made aware of the situation.

If a package has been lost in transit or was incorrectly delivered, please contact High Tech Electronics.com by sending an e-mail within seven days of the shipping date. Our Customer Service Representatives will be able to initiate a trace and/or claim with the carrier and assist you with any questions you might have.

Delivery Exceptions: If your driver is unable to deliver the shipment, you'll receive a Notice on your door. A Notice was left on your door to let you know that a package delivery or pickup was attempted. All shipping carriers make up to three deliveries attempts, excluding Saturdays, Sundays, and holidays. If you missed a first or second attempt, the next delivery attempt will be made on the next business day. If you will not be available to receive your package(s) when the driver returns there are several delivery options available:

• Depending on the requirements of the shipper, you may be able to sign the back of the Notice authorizing the driver to leave your package.
  
• In the comments section of the note, you may write another address where the driver should take the package for delivery.
  
• You may also submit a Delivery Change Request using the shipping carriers (Fedex, UPS, or DHL) Web site
  
• You may reschedule the date for delivery at the original address or Return your package to the shipper.
  

Damaged items: If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. High Tech Electronics.com does not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. •If the merchandise appears to be damaged in shipping, it is best to refuse the package and request the carrier return it to the shipper. After refusing a damaged product, please notify High Tech Electronics.com. If you knowingly accept a damaged package, please make sure the delivery driver notes the damage in their scanner or on the manifest and notify High Tech Electronics.com.

Lost packages or incorrect delivery: If a package has been lost in transit or was incorrectly delivered, please contact High Tech Electronics.com within seven days of the shipping date. Our Customer Service Representatives will be able to initiate a trace and/or claim with the carrier and assist you with any questions you might have.

Missing item(s) from my order: First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact us if you're unable to locate an item. We maintain a vast distribution network covering the United States in order to speed up delivery time to our customers. If you order two or more items, they each may not be housed at the same location. In our effort to deliver your order immediately, you may receive two or more shipments if the items come from different distribution points.

Defective merchandise: High Tech Electronics.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to High Tech Electronics.com, we will replace the item and ship the replacement to you at no charge. Newegg will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Large Item Delivery: Large Item Delivery is designed just for large items like TVs, heavy printers (over 150 LBS), and other Electronics or Computer products (over 150 LBS). The item will be delivered to the front door of your home or office by our selected shipper (Freight trucking company). Delivery personnel will NOT unpack or setup the item for you. You'd need to upgrade to White Glove Delivery for that service. Normal delivery hours for Large Item Shipping are from 8 a.m. to 5 p.m., local time.

White Glove Delivery is a full-featured shipping method to take the stress out of unpacking your item. Designed exclusively for large items like TVs, heavy printers (over 150 LBS), and other Electronics or Computer products (over 150 LBS), your delivery person will bring the product into the room of your choice, completely unpack it and, if you like, dispose of all packaging materials.

APO, FPO, and P.O. Boxes delivery: We do NOT ship to APO, FPO, P.O. Box addresses.

International shipping: High Tech Electronics.com currently delivers only to addresses within the United States. We are unable to ship packages to international addresses.

Returned orders or packages: If the shipping carrier has returned your order/package to High Tech Electronics.com: once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. A Return Merchandise Authorization (RMA) number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.