Return Policy

To help maintain our customer 100% satisfaction guarantee, most merchandise purchased from High Tech Electronics.com may be returned within 30 days of the original invoice date for a full refund (for qualifying merchandise )or a replacement (no restocking fee).

All product returns require a Return Merchandise Authorization (RMA) number to be issued prior to being returned. You may obtain an RMA number by completing our Online Return Form. Click Here to submit Return Request. Returns cannot be accepted without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. High Tech Electronics.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Refunds: Refunds are applied to the payment method used at the time of purchase 2 - 5 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge. It takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Exchange: We do not exchange product returns for different items. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 20% restocking fee), order a new item, and we will refund your original purchase after we receive your returned product.

Defective items: An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund. All products sold by High Tech Electronics.com are covered under the manufacturer's warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for defective products and missing parts. If, after contacting the manufacturer it is determined that the product is defective, the manufacturer will either offer to repair or replace the item direct from the factory or may refer you back to High Tech Electronics.com for replacement. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number when submitting an Online Return Form. High Tech Electronics.com does not pay the return shipping cost for defective merchandise. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Damaged items: If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. High Tech Electronics.com does not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. •If the merchandise appears to be damaged in shipping, it is best to refuse the package and request the carrier return it to the shipper. After refusing a damaged product, please notify High Tech Electronics.com. If you knowingly accept a damaged package, please make sure the delivery driver notes the damage in their scanner or on the manifest and notify High Tech Electronics.com.

Replacement: We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within 2 business days following our receipt of your return. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.

How to Return Merchandise: Please complete our Online Return Form to obtain a Return Merchandise Authorization (RMA) number. Please fill in the requested information on our Online Return Form, and carefully follow the instructions for return.

Product Condition: Returned merchandise must be in original condition, and include all factory packed accessories and paperwork in the original manufacturer box and packaging with UPC, barcode, and serial number intact. Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Incomplete product returns cannot be processed; incomplete RMAs will be returned to you. The product serial number must match the serial number in our database. •If a package is returned to High Tech Electronics.com and the condition of the box, the serial number, or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Merchandise Authorization (RMA) Number must be displayed prominently on the outside of the shipping box.

Please ship or mail your return merchandise to:

High Tech Electronics.com – Returns

RAM Number:

342 S. Cochran Ave.

Ste. 209

Los Angeles, CA 90036

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location:

FedEx: (800) 463-3339

UPS: (800) 742-5877

U.S. Post Office: (800) 275-8777

Return Exceptions: The following items may not be returned: